Welcome to Elizabeth Street Surgery
Repeat Prescription Requests
ORDERING YOUR PRESCRIPTION FROM 1ST AUGUST 2016
OUR PREFERRED METHODS FOR ORDERING PRESCRIPTIONS:
- Patient Access : Order online using a computer or your smart phone (ASK ONE OF OUR RECEPTIONISTS FOR DETAILS)
- Repeat Slip : Bring your repeat slip to the surgery. Post your slip in the boxes provided, either in reception or outside when we are closed.
IF YOU ARE UNABLE TO GET TO THE SURGERY:
- Telephone Request : Only for patients who are unable to get to the surgery (ASK ONE OF OUR RECEPTIONISTS FOR DETAILS)
- Pharmacy : Order direct from your nominated pharmacy
The doctors and staff at Elizabeth Street Surgery in Blackpool are proud to offer the highest standard of patient-centred healthcare. We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.
If you wish to, you can now use the internet to book appointments with a GP, request repeat prescriptions for any medications you take regularly and look at your summary care record online. You can also still use the telephone or call in to the surgery for any of these services as well. It’s your choice.
From April 1st 2016 you may also request access to your detailed coded records.
Friends and Family Test in General Practice
When you have seen the doctor at our surgery, we would like you to complete the Friends & Family Test (FFT); a short questionnaire.
There are feedback forms in our waiting room, so you can complete one any time. If you don’t see anything and want to give feedback, simply ask for a form at reception.
Filling out the FFT form
You will be asked to answer the question: "How likely are you to recommend our service to friends and family if they needed similar care or treatment?"
You can rank your answer from "extremely likely" to "extremely unlikely". You will also have the opportunity to explain your ranking by adding comments, and you may be asked some follow-up questions. This is important, because we can only make changes if we know exactly what is or isn’t working.
You can ask a member of staff how this information is used.
Do you have to respond to the question?
Your answer is voluntary. But if you do answer, your feedback will provide valuable information for our service to celebrate positive feedback, and identify opportunities to make improvements. At the moment, around 9 out of 10 patients say they would recommend our service, which lets staff know that their efforts have been appreciated.
Your answer will not be traced back to you, and your details will not be passed on to anyone. A friend or a member of your family is welcome to answer the question if you are unable to. If you need any help completing the questionnaire then please ask and we will be more than happy to assist.
If you feel that you should have been given the opportunity to respond, but did not receive the questionnaire, speak to a member of staff first.
When we are closed, please call 111 and you will be put through to the Out-of-Hours service.
Out-of-Hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
Remember A&E is not for anything and everything and should only be used for life threatening illnesses or injuries. Call 999 only in an emergency. Chest pains and / or shortness of breath constitute an emergency.
Your health and care records
Find out more here: What is meant by health record?
How are we doing?
(Site updated 25/08/2016)